Caja de batería, solenoide Gen 3

My battery box keeps separating from the top solenoid. It wont hold together. it is a very poor product development and I am about to take out the whole faucet because of that. Can I use an adapter instead of the batteries to connect the solenoid to it?

Hi, Julie! Thank you for your question. The Delta RP78389 Battery Pack does not include the cord. The cord that connects the solenoid and the battery box will be on the solenoid assembly, itself. Best Regards, Rosanna

Hi Valued Customer, Thank you for your question, please accept our sincere apology for the inconvenience you are experiencing. We will be happy to assist you in resolving this issue as quickly as possible. Please feel free to contact us directly for warranty information at 800-345-3358. We are available Monday through Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 6 p.m. Eastern Standard Time. Thank you for being a loyal Delta Faucet customer. Best Regards, Themar Digital Communications Specialist (800) 345-3358 customerservice@deltafaucet.com

Hi Valued Customer, Thank you for contacting Delta Faucet Company! We apologize for the issues you are experiencing and we are happy to help! We have reached out to you directly to further assist you with this matter. We appreciate your inquiry. Please reach out directly if you have further questions! Best Regards, Kyra Digital Engagement Specialist

Hi Munir, Thank you for your question about the Delta Faucet RP78389 Battery Box. I am sorry this information was not readily available, and I am happy to help! Orders at our website would need an address in the United States. You can purchase Delta Faucet products at many local dealers and internet sites. If a dealer does not carry a specific item in stock, they should still be able to place an order for you. I recommend using the store locator on our Delta website. https://www.deltafaucet.com/where-to-buy Please contact us directly if you have any questions or need additional assistance. We appreciate your business and look forward to continuing to serve you! Best Regards, Bryan Digital Communications Specialist

Hi Heidi, Thanks so much for contacting Delta Faucet Company! No, the RP78389 only includes the battery holder. The lid for the battery holder is included with the solenoid assembly. Please contact us directly if you have any questions or need additional assistance. Best Regards, Nicole Digital Communications Specialist

Hi Valued Customer, Thank you for your question regarding our Delta Faucet RP78389. Please accept our sincere apology for the inconvenience you are experiencing. We will be happy to assist you in resolving this issue as quickly as possible. Please feel free to contact us directly for technical information at 800-345-3358. We are available Monday through Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 6 p.m. Eastern Standard Time. Thank you for being a loyal Delta Faucet customer. Best Regards, Themar Digital Communications Specialist (800) 345-3358 customerservice@deltafaucet.com

Hi Ronda, Thank you for your question about the Delta Faucet RP78389 Battery Box. I am sorry this information was not readily available, and I am happy to help! We recommend replacing the RP78389 Battery Box. It includes the tabs to hold the cap on the box. Please contact us directly if you have any questions or need additional assistance. Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you! Best Regards, Bryan Digital Communications Specialist