Rated 2 out of
5
by
Jmag from
Poor design
The original magnet rusted and crumbled within the first year so I got replacement magnets and when I tried to carefully install them the plastic tab broke on both of them.
I really love my faucet otherwise. Do you have a replacement for this faucet that won’t rust?
Date published: 2024-10-25
Rated 1 out of
5
by
HotSauce from
Have had faucet for less then a year?!?
Magnet is rusting and separating at pull down? This is poor quality. Now I spend a additional $50 for a non wear part replacment. Disappointed
Date published: 2024-10-09
Rated 1 out of
5
by
BobM from
Never buy a Delta product again.
For the kind of money we paid for this touch faucet I would not expect a part that is in constant touch with water to rust this fast but they did. The magnets have completely rusted off and not I have to pay $50.00 to get new ones. That is insane when you consider it's only two small pieces. Not gonna pay that kind of money so we are going to replace the faucet with one from another well known name for have the price of what we paid for this disaster.
Date published: 2024-10-06
Rated 2 out of
5
by
GDiG from
Rusted Magnet within 2 years
Disappointed with Delta's quality. Installed this faucet almost 2 years ago and the magnets rusted out.
Date published: 2024-09-12
Rated 1 out of
5
by
Disappointed from
Faucet was broken when I purchased -
This faucet was purchased from Amazon. The magnet was broken when it arrived. I purchased two magnets, and both broke immediately. The faucet is a piece of trash and the magnets are cheap plastic that break upon installation. I am very disappointed in Delta. I purchased a Delta product because I thought they were high quality.
Date published: 2024-06-27
Rated 1 out of
5
by
Amanda from
Only need the magnets!
The kit is great, but the magnets only last a few years before needing replacement due to blooming rust. Delta should offer a 4-pack or 6-pack of magnets at a reasonable price in addition to the set. One install tool is necessary, certsinly, but one is all anyone needs for a lifetime. Save the plastic waste and expense and please offer only magnets too!
Date published: 2024-05-07
Rated 2 out of
5
by
Jones6547 from
Rusting issue
I have had this faucet for 5-6 years and I have already purchased one of these and now find I need to purchase another because of the rusting… it doesn’t seem to be a quality design for such an expensive product!
Date published: 2024-04-26
Rated 1 out of
5
by
Thieves from
Don't buy here, this is a rip-off...go to Amazon
$50 for a magnet...what nonsense.
Date published: 2023-12-03
Rated 1 out of
5
by
SMatulis from
Poor design, should be replaced by Delta
I replaced the first magnet this past July. The tab that holds the magnet in place broke within a few months. The kit had come with 3 magnets, however when I attempted to install them, each of the tabs broke despite using the install tool properly and carefully. Now I'm spending another $50 and I see the kit only comes with 2 magnets. Delta really needs to pay for these. They have a very poor design and they obviously are not addressing it. I will never buy a delta faucet again. Grohe always replaces any parts free of charge no matter how old the faucet is. Delta needs to step up their game.
Date published: 2023-11-19
Rated 1 out of
5
by
Tre369 from
Poor design - rusted away in less than 2 years.
I think it's ridiculous to pay that much for a faucet for it to have such a weak link: rusting magnets and the inconvenience of a faucet not functioning properly while I submit the issue, wait for Delta to acknowledge then casually ship a part for repair.
Who in the world designed this!?
Date published: 2023-10-09
Rated 5 out of
5
by
Jpjr from
Perfect tool
Works just as advertised
Date published: 2023-08-05
Rated 1 out of
5
by
UnhappyInPA from
Why can't I just purchase the magnets??
I've had to purchase this kit before due to the magnets rusting, and therefore I already have the installation tool. Why can't I purchase the magnets themselves, at what should be a lower price, without the tool? Given that these magnets need replacement relatively often, having to purchase the tool every time is a waste of my money.
Date published: 2023-07-09
Rated 4 out of
5
by
Keith from
Replace the magnet as soon as you see an issue.
Delta shipped us this kit to fix a faucet with the bulging magnet. The removal tab broke trying to get the old magnet out, it was so stuck in place. I ended up having to carefully cut a section of the magnet out, then the remainder came easily. New magnet went in without an issue.
Date published: 2023-04-16
Rated 4 out of
5
by
Spags from
Part works great for faucet neck but what head?
I bought this kit as I assumed it provided pieces for both neck and head with a 3rd replacement piece for either. I found good youtube videos for replacing the neck piece easily but to no avail as the faucet head magnet is rusted out too? After painstakingly taking the head apart I discovered its a different piece? Now I'm stuck after spending the money. Pretty disappointing. Can you help?
Date published: 2023-02-18
Rated 4 out of
5
by
Scott from
Don’t buy this without contacting Delta!
I just replaced my magnet for a second time. Last time, I contacted Delta via customer service and they didn’t even respond. I just got a shipping notice that this kit was on its way. I don’t mind the lack of response if they’re fixing the problem. Comes with 3 magnets, so I have one more. I just put the kit in a ziploc bag and leave it under the sink. For me it’s been about every 2 years. So not a big deal once you know what to do. Just contact them before buying
Date published: 2022-10-28
Rated 5 out of
5
by
Mike from
Fixing my faucet with the Delta RP80977 tool
The faucet magnet rusted and expended and the faucet head no longer seated correctly onto the neck of the faucet. I went to Delta's website and quickly found the parts and tool I needed to remove the old magnet and replace it with a new magnet. Three magnets were provided. That was good because I broke the first magnet I tried to install. Note: Look underneath the neck opening and, using the tool, fit the lip of the new magnet into the lip opening when attempting to snap the new magnet in place. I found the Delta website easy to use and locate the part I needed. I also found a video on youtube showing me how to perform the magnet removal and replacement. I am very satisfied with the replacement kit that was shipped to me by Delta.
Date published: 2022-09-04
Rated 4 out of
5
by
Bruce from
Poor design
This faucet has a poor design. We've gone trhough the original magnet, plus three more from a kit like this. Why? It rusts, no matter how careful one is with trying to prevent it. I don't know if Delta has since changed the design since we purchased our Addison faucet, but if not, I would not recommend it to people. Otherwise, you can expect regular maintenance costs in purchasing this kit to replace the rusted magnetic rings.
Date published: 2022-08-21
Rated 5 out of
5
by
ERIC from
Easy removal and installation
Quick and easy to remove old magnet and install new, perfect fit.
Date published: 2022-07-11
Rated 5 out of
5
by
buck from
Easy fix in under a minute.
The touch two-0 unit that I installed in our kitchen over ten years ago has serve our family wonderfully whether a holiday gathering of 30 or more loved ones or the simple daily uses a kitchen sink goes through. Delta staff are always just a phone call away when I have had questions about any of our Delta fixtures.
Date published: 2022-04-12
Rated 5 out of
5
by
Jack from
Faucet Magnet Replacement
The Delta touch faucet is only about 2 years old and has worked flawlessly! However, there is a magnet in the hose sprayer that clicks the sprayer back to the stem and is broken and rusted. So the sprayer just sort of flopped about. I got curious and went to Delta online and voila there is a kit just for this problem that fits my faucet and many
others. You should check before you order to make sure it fits your faucet model.
So thank you Delta, the kit is easy to use and solved the problem. Now my faucet sprayer works like it is supposed to!
Date published: 2022-03-11
Rated 5 out of
5
by
RJO2 from
New Magnet fixed sprayer position
The replacement magnet did the trick to fix the sprayer positioning on our Cassidy kitchen faucet. It took only 2 min to remove the old rusted magnet and replace with a new one from the kit. Thanks to Delta/Masco Canada for the awesome customer service in providing this kit.
The Cassidy faucet with on/off touch feature is an excellent choice. We’ve had ours for 5 years now.
Date published: 2022-02-28
Rated 4 out of
5
by
dj review from
works as advertised
Was easy to use. The only downfall was that the first one I used the tab broke on. The second one worked perfectly.
Date published: 2022-02-15
Rated 5 out of
5
by
BearB from
Easy to use
Faucet needed new magnets.
This tool was easy to use and replacent took less than 10 min
Date published: 2021-12-13
Rated 3 out of
5
by
BanjomanF from
Adequate and priced well, but why do I need it?
This replacement kit comes with an installation and removal tool and adequate instructions for use, as well as three replacement rings. It was not easy to remove my swollen and distorted ring, but it was easy to install the new one. But why did I have to replace it after only a year of use? A plastic and magnetic mounting ring to dock the faucet receives only moderate force in use, yet after a year it was so distorted the sprayer head would no longer dock. This replacement kit is widely available from Delta, Amazon, and plumbing supply houses, and comes in a pack of three, which tells me that these magnetic rings are defective, don't stand up to normal use, and will have to be replaced often. If I had known this before I bought my Delta faucet, I'm pretty sure I would have made another choice. At least I am set for the next two years, giving me time to look for a better quality kitchen faucet.
Date published: 2021-11-27
Rated 5 out of
5
by
Weekend home tinkerer from
Easy Repair of Addison Touchless Magnet Spray Head
Using the enclosed orange tool per the enclosed instructions, the removal and replacement of magnetic ring on touchless faucet was quite easy. The spray head now snaps in tight as it did when new. Hopefully the replacement magnet lasts at least as long as the original (6 years). Hopefully the additional rings in the package can be used years from now.
Date published: 2021-11-23
Rated 5 out of
5
by
hank1947 from
addison kitchen faucet
Your staff was extremely professional and responsive to my request. I was unsure myself as to the correct part that I needed, and they walked me through the complete process. Excellent support.
Date published: 2021-09-28
Rated 5 out of
5
by
Kenny from
As advertised!!
The replacement went EXACTLY as it was laid out in the instructions. Hands down the easiest replacement/repair I've ever done.
Date published: 2021-09-08
Rated 1 out of
5
by
excessive plastic from
Why do we have to buy multiple orange tools?
The magnet ring included in RP80977 is not robust in the scenes it rusts quickly and breaks into pieces over 1.5 year based on my experience. So I needed to replace the magnet ring three times over 5 years, resulting in buying RP80977 twice over 10 years. Now, I need another magnet ring, but I have no choice other than buying RP80977 that includes an orange removal/installation tool. I've already got two removal/installation tools. Why do I need another one? Why would Delta not cell just a magnet ring? In my opinion, it's just a waste of bulky plastic. I really hope that one day Delta becomes more aware of what's going on (e.g., the issue of plastic waste) in the world we live.
Date published: 2021-08-19
Rated 4 out of
5
by
Chipper63 from
Faucet Magnet
Thanks you to the Delta/Masco Canada team for making what I initially thought would be a very expensive and elaborate fix into a simple solution. Thanks
Date published: 2021-06-09
Rated 5 out of
5
by
jman from
Easy Repair Kit
While I'm disappointed that the magnet ring rusted out in my faucet in less than five months, I have to at least give Delta credit for providing a repair kit to easily replace the part (and it was free since it was under warranty). It took 5 minutes to pop the old ring out and put the new one in and the sprayer now sits flush like it did when new. Also want to shout out Delta customer service - was very easy to communicate through email and on the phone to quickly get the repair kit ordered
Date published: 2021-04-27