Single Handle Pull-Down Kitchen Faucet with Touch2O® Technology and Soap Dispenser in Spotshield Stainless

Hi Magdalena, Thank you for your question about the Delta Faucet model 19933T-SPSD-DST. Please accept our sincere apology for the inconvenience you are experiencing. We are happy to help! If the faucet can be activated by touching the wires directly, the issue is likely that the faucet is not isolated or insulated properly. This can cause the faucet to turn off by itself or not respond to touch. We recommend placing the battery pack flat on the floor 2" from the wall, separating the wires from touching anything, especially conductive material. Check that the faucet's mounting shank is not touching the sink or counter. See here for additional troubleshooting: https://support.deltafaucet.com/s/article/How-to-Troubleshoot-a-Delta-Kitchen-Faucet-with-Touch2O-Technology-1628025862981 Please contact us directly for further assistance or if you have any additional questions! Best Regards, Bryan Digital Communications Specialist

Hello Deisy, Thank you for your question! I am happy to help you! Our Delta Faucet TRASK™ Single Handle Pull-Down Kitchen Faucet With Touch2O® Technology And Soap Dispenser MODEL#: 19933T-SPSD-DST has a Euro motion cartridge which require you to tilt the handle out to turn on, Which is different then our standard faucets. I will also included flushing instructions in case there is debris not allowing for full flow. Start with the easy stuff: Remove your aerator, wand or hose to check the flow through the unit without that part installed. If the flow is good, the piece you’ve removed is where the issue is. Soaking the part in a 50/50 mixture of white vinegar and water could help remove any particles or debris blocking the flow. If the water does not have a good flow, the problem could be in the faucet. Next, check the supply lines for debris: Turn the supply off to both the hot and cold-water lines. Once off, turn the handle on the faucet to the on position and leave it there to bleed the lines of any excess water. Next, disconnect the hot water supply line and place it inside of a bucket. Once the line is securely positioned into the bucket, turn on the cold-water supply. Thank you for being a loyal Delta customer. Please contact us back for any further questions. Best Regards, Nicole

Hi Amack, Thanks for your question regarding 19933T-SPSD-DST! We would recommend flushing the faucet, I have included a link below to our Help Center for instructions. https://support.deltafaucet.com/s/article/What-do-I-do-if-my-single-handle-kitchen-faucet-drips-from-the-spout-outlet-DST-model If the issue persists, please contact us back directly. Best Regards, Emma Digital Communications Specialist

Hi Magliberty, Thank you for your question regarding our Delta Faucet 19933T-SPSD-DST. For Kitchen Touch2O® faucets, there are a few ways to make them manual. 1. If you can get the water to flow, then the most universal option can be used. It does not matter which model or version for this method (excluding Pascal & eFLow). With the faucet running water, disconnect the battery pack by opening it. Or if you have an open battery tray, remove the batteries. You now have a manually operated faucet. The solenoid was open allowing water to flow through and is now stuck open because you removed the power it would use to close. Reconnecting the battery would close the solenoid and make it electronic again. Or 2. If the faucet is a later generation, the solenoid assembly may be removed, and the wand hose connected directly to the valve outlet tube. a. Open the battery holder cap. b. Disconnect the sensor hook(s) from the spout and/or valve shank. c. Remove the hose clip and hose from the solenoid. d. Remove the solenoid from the valve outlet tube by removing the clip or swinging the clip open. e. Reconnect the hose with the hose clip to the spout outlet nipple. Note: If the solenoid uses RP60520 adapter to connect to the valve outlet, for example, the early Trinsic®, Addison™, and Ashton® … the pullout hose can be connected directly to the valve outlet nipple, not the adapter. a. Open the battery holder cap. b. Disconnect the sensor hook(s) from the spout and/or valve shank. c. Remove the hose clip and hose. d. Remove the metal solenoid clip and solenoid. e. Remove the adapter from the valve outlet tube. The adapter must also be removed to reveal the valve outlet nipple. The hose cannot connect to the adapter. f. Reconnect the hose with the hose clip to the valve outlet nipple. The faucet is now a manually operated pullout or pulldown. Or 3. If the solenoid Generation 1 or 2, and operational enough, we can directly energize it open. This is the least preferred method. These directions are in the packaged instructions, using the battery pack to reverse the power to the solenoid momentarily. Please feel free to contact us directly for technical information at 800-345-3358. We are available Monday through Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 6 p.m. Eastern Standard Time. Thank you for being a loyal Delta Faucet customer. Best Regards, Themar Digital Communications Specialist (800) 345-3358 customerservice@deltafaucet.com

Hello Arcticdoesntmatch, Thank you for contacting Delta Faucet Company! I am sorry this information was not readily available, and I am happy to help you! Our Delta Faucet TRASK™ Single Handle Pull-Down Kitchen Faucet With Touch2O® Technology And Soap Dispenser MODEL#: 19933T-SPSD-DST is still currently available, unfortunately, we can not provide shipping information through a 3rd party company. Thank you for being a loyal Delta customer. Please contact us back for any further questions. Best Regards, Nicole

Hi Arnold, Thank you for your question about the Delta Faucet model 19933T-SPSD-DST Trask™ Single Handle Pull-Down Kitchen Faucet With Touch2O® Technology And Soap Dispenser In Spotshield Stainless. I am sorry this information was not readily available, and I am happy to help! A Contemporary Round Beverage Faucet In Champagne Bronze is available as model number 1930-CZ-DST. https://www.deltafaucet.com/kitchen/product/1930-CZ-DST.html Please contact us directly if you have any questions or need additional assistance. Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you! Best Regards, Bryan Digital Communications Specialist

Hi penny, I'm sorry that you are experiencing water flowing from your faucet when turned off and would be more than happy to help! This is typically caused by debris, which can get caught in a few different areas of the faucet. Please try the following steps so we can better assist you: 1.) First, please unscrew the wand from the hose and turn the faucet on for 4 minutes to flush the lines and see if you get good flow out of the end of the hose. Please check for debris in the wand and re-attach it. Be careful not to let go of the hose with the wand removed or it may retract into the faucet. 2.) Next, turn the handle to the off position, place a bucket under the sink, disconnect the solenoid assembly from the gray PEX tube and check for debris in the screen in the top of the solenoid assembly. If the solenoid assembly is gray, the screen cannot be removed. If it is black, you can use a pair of needle-nose pliers to take the screen out and clean it. 3.) Finally, reattach everything and see if the stream has stopped. If this does not resolve the issue, please let us know the results of the tests. Please also provide your address, phone number, and email along with the approximate date that the faucet was installed and a photo of the sticker on the solenoid assembly. Best Regards, Yvette Phone: 1-800-345-3358 | Email: customerservice@deltafaucet.com

Hello tessy, Thank you for your question! I am happy to assist you! The Delta Faucet model 19933T-SPSD-DST touch feature can be activated by tapping the spout, handle, and base. Please contact us back with any further questions. Best Regards, Skyler

Hi Sarah L, thank you for contacting Delta Faucet Company! We apologize for the issues you have experienced and are happy to help! The magnet is RP80977 and can be easily replaced. Please reach out to us directly so we can further assist you with this matter. We appreciate your inquiry. Please reach out directly if you have further questions! Best Regards, Kyra Digital Engagement Specialist

Hi Will, thank you for your interest in the 19933T-SPSD-DST! We are happy to assist you! We have reached out to you directly via email in regard to this matter. Please contact us directly if you have any questions or need additional assistance. Best Regards, Themar Digital Communications Specialist

Hi Millers5, Thanks so much for contacting Delta Faucet Company about your 19933T-SPSD-DST! We would recommend having you reset the LED and power, start by disconnecting the power from the unit. Next, unplug the LED and plug it fully back in until it clicks and is firmly engaged in the solenoid assembly. Lastly, reconnect power and see if the problem is resolved. Please contact us directly if you have any questions or need additional assistance. Best Regards, Nicole Digital Communications Specialist

Hello Barry1! Thank you for your question and we are happy to help. We apologize for this information not being readily available to you. We recommend flushing the valves of the Delta Faucet Trask™ Single Handle Pull-Down Kitchen Faucet With Touch2O® Technology And Soap Dispenser In Spotshield Stainless MODEL#: 19933T-SPSD-DST. To flush the valves, please follow the instructions below: Start with the easy stuff: Remove your aerator, wand or hose to check the flow through the unit without that part installed. If the flow is good, the piece you’ve removed is where the issue is.  Soaking the part in a 50/50 mixture of white vinegar and water could help remove any particles or debris blocking the flow.   If the water does not have a good flow, the problem could be in the faucet. Next, check the supply lines for debris: Turn the supply off to both the hot and cold-water lines.  Once off, turn the handle on the faucet to the on position and leave it there to bleed the lines of any excess water.  Next, disconnect the hot water supply line and place it inside of a bucket.  Once the line is securely positioned into the bucket, turn on the cold-water supply. Since the handle was left in the on position, the water will flow up the cold supply line, through the faucet cartridge and back down the hot water line into the bucket. Leave this flowing for at least 30 seconds. After flushing, reconnect the hot water line and repeat this process with the cold-water line to ensure all particles have been removed from both supplies. With any further questions or concerns, please do not hesitate to reach out to us directly. Thank you for being a loyal Delta Faucet customer. Best Regards, Carrie

Hello Rock64! Thank you for your question and we are happy to help! We recommend soaking the pump and bottle in 50% warm water 50% white vinegar solution to break up and build-up. If you are needing to replace parts for the Delta 19933T-SPSD-DST, the soap dispenser model is RP44651SP and the replacement pump and bottle is RP47888. We recommend soaking the pump and bottle in 50% warm water 50% white vinegar solution to break up and build-up. With any further questions or concerns, please do not hesitate to reach out to us directly. Best Regards, Carrie

Hi Courtney W, Thank you for contacting Delta Faucet Company! Please accept our sincere apology for the inconvenience you are experiencing with your Delta Faucet Trask™ Single Handle Pull-Down Kitchen Faucet With Touch2O® Technology And Soap Dispenser In Spotshield Stainless MODEL#: 19933T-SPSD-DST. Here is what we can do to resolve your issue for you. There are a couple of common adjustments that can be made to improve the faucet operation. Please make sure any wires are isolated from the solenoid box, the water supply lines, and anything else that might conduct electricity. If space is limited, we recommend a minimum of two inches of clearance, if possible. We also recommend placing the battery pack flat on the floor or as close to the ground at your feet as possible. The battery pack should have at least 2 inches of clearance from the walls or anything that can conduct electricity below the counter, as the pack is also touch-sensitive. Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you. Please contact us back with any further questions. Best Regards, Nicole

Hello CJB222, Thank you for your question! I would be more than happy to assist today. We do have replacement parts for model 19933T-SPSD-DST. Our customer service department can be reached via phone at 1 (800) 345-3358 or via email at customerservice@deltafaucet.com, they would be more than happy to assist you in getting the part. Please contact us back for any further questions. Best Regards, Kayla

Hi Nick, Thank you for contacting Delta Faucet Company! Please accept our sincere apology for the inconvenience you are experiencing. Here is what we can do to resolve your issue for you. Our Delta Faucet Trask™ Single Handle Pull-Down Kitchen Faucet With Touch2O® Technology And Soap Dispenser In Spotshield Stainless MODEL#: 19933T-SPSD-DST is not currently available to purchase directly from Delta Faucet Company. I have included a link to the Where To Buy section on our website, this will direct you locally to purchase. https://www.deltafaucet.com/where-to-buy Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you. Please contact us back with any further questions. Best Regards, Nicole

Hello, Thank you for your question! Unfortunately the aerator can't be removed on this particular model. Best Regards, Tim

Thank you for your question, charlotte10! Yes, Single Handle Pull-Down Kitchen Faucet with Touch2O® Technology and Soap Dispenserin the Spotshield Stainless finish Delta Trask model 19933T-SPSD-DST comes included with all of those features. Best Regards, Benjamin

Hi Tommy, Thank you for contacting Delta Faucet Company! Please accept our sincere apology for the inconvenience you are experiencing with your Trask™ Single Handle Pull-Down Kitchen Faucet With Touch2O® Technology And Soap Dispenser In Spotshield Stainless MODEL#: 19933T-SPSD-DST. Here is what we can do to resolve your issue for you. There are a couple of common adjustments that can be made to improve the faucet operation. Please make sure any wires are isolated from the solenoid box, the water supply lines, and anything else that might conduct electricity. If space is limited, we recommend a minimum of two inches of clearance, if possible. We also recommend placing the battery pack flat on the floor or as close to the ground at your feet as possible. The battery pack should have at least 2 inches of clearance from the walls or anything that can conduct electricity below the counter, as the pack is also touch-sensitive. Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you. Please contact us back with any further questions. Best Regards, Nicole

Hello Cindy, Thank you for contacting Delta Faucet! I am happy to help you! To clean the sprayer on the Delta model 19933T-SPSD-DST you will need to remove the Sprayer Assembly from the spout, and soak with a 50/50 solution of white vinegar and water for up to eight hours or overnight for best results. Make sure to rinse the aerator off with water when completed. Please contact us with any questions or for further assistance. Best Regards, Emma

Good morning Jazzman! Thank you for your question! I am happy to help you. These faucets should currently be available in Central New York. Please contact us back for any further questions. Best Regards, Frank

Hello Patti33, Thank you for your question! I am happy to help you! The only way to make our Delta touch models manual is to remove the battery box from the solenoid while the water is running. There are a couple more ways we can advise to make them manual, If the faucet is a later generation, the solenoid assembly may be removed, and the wand hose connected directly to the valve outlet tube. Lastly, If the solenoid Generation 1 or 2, and operational enough, we can directly energize it open. These directions are in the M&Is, using the battery pack to reverse the power to the solenoid momentarily. This is the least preferred method. Please contact us back for any further questions. Best Regards, Nicole

Hello Lety! Thank you for your question and we are happy to help. We apologize for this information not being readily available to you. We do offer a few faucets with Spotshield Technology in Matte Black. Please refer to the link below: https://www.deltafaucet.com/kitchen/faucets/pull-downpull-out?cgid2=Delta_Kitchen_Sink-Faucets_Pull-Down%2fOut&prefn1=featureFacet&prefv1=FltSpotShield&prefn2=finish&prefv2=Matte_Black&prefn3=narrowResults&prefv3=hideDiscontinued&prefn4=recertified&prefv4=false With any further questions or concerns, please do not hesitate to reach out to us directly. Thank you for being a loyal Delta Faucet customer. Best Regards, Carrie

Good afternoon Maryanne! Thank you for contacting Delta Faucet Company. Unfortunately, you have reached the warranty department for the United States. To better help you, we have forwarded the information you provided to our Canadian counterparts and they will be in contact with you as soon as possible. If you would like to contact them directly, or if you have any questions regarding your situation, you may contact our Canada office at 1-800-567-3300. You may also contact them directly via email at customerservice@mascocanada.com. We appreciate your business and look forward to continuing to serve you! Best Regards! Frank

Hello, OM01! Thank you for contacting us at Delta Faucet! I apologize for this information not being available to you but I will be happy to help! Yes, this Delta Faucet 19933T-BLSD-DST Trask™ Single Handle Pull-Down Kitchen Faucet With Touch2O Technology And Soap Dispenser In Matte Black can be installed for outdoor use. Please contact us directly if further assistance is needed at this time.  We appreciate your loyalty to Delta Faucet Company. Best Regards, Tim

Hi Rbytusdy, Thanks so much for contacting Delta Faucet Company! We do recommend to keep the battery pack installed as a back up for the TRASK™ Pull-Down Kitchen Faucet MODEL#: 19933T-SD-DST. Here are the manual and installation instructions for the AC Adapter: https://media.deltafaucet.com/MandI/90015%20Rev%20A.pdf Please reach out with further questions! Best Regards, Kelley Digital Communications Specialist

Hello Joel, Thank you for contacting us, I would be happy to help you. How to change the batteries are found on page 8 of the installation sheet, please see below: https://media.deltafaucet.com/MandI/106559%20Rev%20D.pdf Please contact us back if you have any questions or need further assistance.  Best Regards,  Nicole