Single Handle Pull-Down Kitchen Faucet with Touch<sub>2</sub>O® and ShieldSpray® Technologies in Lumicoat® Polished Nickel

N.º de modelo: 9197T-PN-PR-DST
Single Handle Pull-Down Kitchen Faucet with Touch<sub>2</sub>O® and ShieldSpray® Technologies in Lumicoat® Polished Nickel
N.º de modelo: 9197T-PN-PR-DST
Precio de lista: $1,14750
CARACTERÍSTICAS DEL PRODUCTO
Tóquela para que se abra. Tóquela para que se cierre. Ya sea que tenga las manos ocupadas o los 10 dedos sucios, la tecnología Touch2O® de Delta® ayuda a mantener la limpieza de su llave para cocina, incluso cuando tiene las manos sucias. Un simple toque en cualquier parte del tubo de salida o de la manija con la muñeca o el brazo activa el flujo de agua a la temperatura establecida según el ajuste de la manija. La luz de LED TempSense™ de Delta cambia de color para indicarle la temperatura del agua y descartar cualquier sorpresa o incomodidad posibles. Las llaves para lavabo de cocina con orificios rociadores Touch-Clean® le permiten limpiar con facilidad la acumulación de calcio y cal con solo deslizar el dedo. La tecnología ShieldSpray® de Delta® limpia con precisión láser y, a su vez, evita el desorden y las salpicaduras. Un chorro concentrado quita con potencia los restos difíciles de comida y, a la vez, un innovador escudo de agua contiene las salpicaduras y elimina el desorden. De esta manera, usted pasará menos tiempo remojando, fregando y cambiándose de camisa. Los acabados Lumicoat™ de Delta® se limpian sin necesidad de limpiadores o sustancias químicas, y está garantizado que resisten las marcas de agua y la acumulación de minerales. La superficie ultralisa repele los líquidos, resiste las manchas de agua y se mantiene limpia por más tiempo, para que su llave conserve su belleza. Las llaves para cocina con tecnología de sellado DIAMOND™ Seal de Delta® funcionan como si fueran nuevas de por vida porque cuentan con un diseño patentado gracias al cual se reducen los puntos de fuga, la instalación es más sencilla y duran el doble que el estándar de la industria*. Las llaves para lavabo de cocina con orificios rociadores Touch-Clean® le permiten limpiar con facilidad la acumulación de calcio y cal con solo deslizar el dedo. Usted puede realizar la instalación con confianza, ya que tendrá la tranquilidad de saber que las llaves para cocina de Delta están respaldadas por nuestra garantía limitada de por vida. Los componentes electrónicos están respaldados por nuestra garantía para componentes electrónicos por 5 años. *Estándar de la industria basado en ASME A112.18.1 de 500,000 ciclos.
  • Con tecnología Touch2O®, con solo tocar cualquier parte de la salida de la tina o la manija se abre y se cierra el flujo de agua
  • Permite mantener la llave más limpia, porque al lavarse las manos no tiene por qué ensuciar su llave
  • La luz LED azul indica cuándo se activa el modo táctil, y la luz roja, cuándo la batería se está acabando
  • El corte automático del flujo de agua después de cuatro minutos ayuda a ahorrar agua
  • La luz de LED TempSense™ integrada indica la temperatura del agua: cambia de azul a magenta y de magenta a rojo a medida que aumenta la temperatura.
  • Requiere 6 baterías AA (incluidas) o 6 baterías C.
  • Más del 90% de los hogares usa las llaves Touch2O® 20 minutos por día o menos.
  • La tecnología Touch2O® intuitiva detecta la diferencia cuando se toca el producto y cuando se lo golpea, y así, se reducen las posibilidades de activación falsa
  • El adaptador de CA EP102157 opcional puede pedirse por separado
  • El acoplamiento MagnaTite® utiliza un potente imán integrado para colocar la varilla rociadora de la llave de manera precisa en su lugar y mantenerla allí para que permanezca acoplada cuando no está en uso, y no se cae con el tiempo
  • La tecnología ShieldSpray® soluciona el problema sin provocar problemas
  • El chorro concentrado evita el desorden y el escudo de agua innovador reduce las salpicaduras
  • Lumicoat® Finishes are guaranteed to resist water spots and mineral buildup and easily wipe clean without the need for cleaners or chemicals
  • Los suaves orificios rociadores de goma Touch-Clean® le permiten limpiar fácilmente la acumulación de calcio y cal con solo deslizar el dedo
  • Gracias a la tecnología de sellado DIAMOND™ Seal, la instalación es más fácil y la llave funciona como si fuera nueva de por vida, ya que se reducen los puntos de fuga y la duración es dos veces superior en comparación con los productos estándar de la industria.
  • Todo lo que necesita en una conveniente caja, que incluye líneas de suministro PEX InnoFlex®
  • El dispensador de jabón a juego se vende por separado (RP71543PN).
  • Instalación de 8" con 1 o 3 orificios.
  • Cubierta opcional de 10 1/4" disponible para comprar por separado (RP71545PNPR).
  • El diseño de cuello de ganso con arco elevado gira 360 grados con una manguera retráctil de 20" para una comodidad superior durante las tareas cotidianas de la cocina.
Technology and Special Features
Cumplimiento con la ADA
Libres de plomo
Uso eficiente del agua
VoiceIQ® Compatible
Documentos y especificaciones
Información de instalación
Instalación con 1 o 3 orificios de 8"
Instalación con 1 o 3 orificios de 8"
Overall Height (in.) :
16
Caudal:
1.8 gpm a 60 psi, 6.8 l/min. a 414 kPa
Tipo de válvula:
Disco cerámico

SOPORTE PARA LA INSTALACIÓN

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LISTA DE PIEZAS

LISTA DE PIEZAS

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Image-Master-RP90839

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Image-Master-RP92377

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RESEÑAS
Rated 4 out of 5 by from Looks and Function in one Love the touch feature, nice smooth lines, reduced water pressure from last faucet
Date published: 2025-03-08
Rated 1 out of 5 by from Solenoid doesn't last 2 years I bought this faucet in 2018 and the solenoid has died every year or two since. Each replacement solenoid lasts a maximum of 2 years and now Delta says they won't replace it.
Date published: 2024-07-01
Rated 1 out of 5 by from NOT A FAN!! I was excited about the On/Off Activation but in reality it is terrible. It often randomly turns off when in use. (I imagine from water splashing up and "touching" it off.) The pressure is also not good at all. Then the battery dies!
Date published: 2024-03-20
Rated 5 out of 5 by from Faucet Fixation I love my new faucet & hope it continues to perform longer than the 7 months our former Lowe’s products were lasting.
Date published: 2023-12-06
Rated 1 out of 5 by from Junk Faucet Complete failure after four years. I had several issues with this faucet: 1. it ate batteries like crazy; 2. the magnets rusted out; 3. the touch feature finally stopped working; 4. and now the mounting base and screw rod completely rusted out and broke. At this point, the faucet is useless.
Date published: 2023-11-15
Rated 1 out of 5 by from Terrible terrible terrible Multiple issues with ghosting, solenoid, etc. not worth it
Date published: 2023-11-03
Rated 4 out of 5 by from Set and Forget This kitchen faucet is the "touch" type. My husband insisted on being technologically forward, so I went ahead and purchased this. It has taken a little bit of getting used to, but, all in all, it is an adequate faucet for my daily needs. The water stream seems to come from different places on the faucet head depending on when I use it. It's not a bothersome feature, just one that leads me to ask the question, "Why?" It does work as advertised. Touching the faucet with the back of my hand or grabbing the handle turns the faucet on and off. Grabbing the faucet will not. This is pretty sophisticated engineering from my perspective, and I am very satisfied with it. The only reason that I gave this 4 stars rather than 5 is the fact that one must "set" the faucet handle in order to use the touch feature. I don't know how this can be engineered differently, and I think I would have been just as happy with this faucet if it were operated only by the handle.
Date published: 2023-10-16
Rated 4 out of 5 by from Great customer service This Cassidy faucet came with a newly remodeled home we purchased so likely a brand new faucet. After nearly 6 years, the head of the hose would not spring back into position and was just hanging. I called Cust Svc and did not have to wait long on hold. They sent me a new part that was easy to install and problem solved. About a year later, the touch feature was not working right. Sometimes touching would not turn on. We changed the batteries but still having trouble. I called Cust service again and they walked me through disconnecting the sensor box under the sink and are sending me a new one. In the meantime, I can use the sauce without it. Very happy that they were so helpful, I didn't have to wait on hold at all, and are sending free replacement parts. The 4 star is for the device having so many issues. But they make up for it by having great Cust service. and free replacement parts.
Date published: 2023-07-27
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Preguntas y respuestas

I just bought this faucet. Why is it discontinued?

Asked by: Kurtpet
Hi Kurtpet, Thank you for contacting Delta Faucet Company! I am sorry this information was not readily available, and I am happy to help you! Our Delta Faucet Cassidy&trade; Single Handle Pull-Down Kitchen Faucet With Touch2O&reg; And ShieldSpray&reg; Technologies In Chrome MODEL#: 9197T-DST has been upgraded to a Lumicoat finish, the faucet is still available in the updated finish. I have included a link to more information about our Lumicoat finishes, please see the link below. https://www.deltafaucet.com/company/media-room/press-releases/primary-content-area/all-media-items/lumicoattm-finishes Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you. Please contact us back with any further questions. Best Regards, Nicole
Answered by: Customer Service
Date published: 2024-03-28

I have a Cassidy Touch faucet. We have had it 3 years. It has never had enough pressure. We have a pump running at 48 psi. The rest of the house has good flow and pressure. I removed the strainers and can only get .8 gallons per minute from this faucet.

Asked by: Charlie66

How to install new replacement solenoid for #EP 74854

Asked by: Linda
Hello Linda, Thank you for contacting us, I am sorry the solenoid did not come with the instructions. I have attached a link to the installation sheet for you, Please see below: https://media.deltafaucet.com/MandI/93823%20Rev%20A.pdf Please contact us back if you have any questions or need further assistance.&nbsp; Best Regards,&nbsp; Nicole
Answered by: Delta7
Date published: 2024-03-28

What is the difference between a Delta 9182T-DST and 9182T-CZ-PR-DST?

Asked by: Rick
Hi Rick, Thank you so much for contacting Delta Faucet Company! The Emmeline 9182T-DST is in the chrome finish and the Emmeline 9182T-CZ-PR-DST is in the lumicoat champagne bronze finish. All internal components are identical. Please reach out with further questions! Best Regards, Skyler Digital Communications Specialist
Answered by: Customer Service
Date published: 2024-03-28

Where can I buy the clasp for hold ing the water lines under the Delta Cassidy 9197 one handle faucet?

Asked by: Bond 007
Hi Bond 007, Thank you for your question about the Delta Faucet model 9197T-PR-DST Cassidy&trade; Single Handle Pull-Down Kitchen Faucet With Touch2O&reg; And ShieldSpray&reg; Technologies In Lumicoat Chrome. I am sorry this information was not readily available, and I am happy to help! The included hose clip is part number RP60911. https://www.deltafaucet.com/parts/product/RP60911.html You can purchase Delta Faucet products at many local dealers and internet sites. If a dealer does not carry a specific item in stock, they should still be able to place an order for you. I recommend using the store locator on our Delta website. https://www.deltafaucet.com/where-to-buy Please contact us directly if you have any questions or need additional assistance. We appreciate your business and look forward to continuing to serve you! Best Regards, Bryan Digital Communications Specialist
Answered by: Customer Service
Date published: 2024-03-28

Why is there a hole in the back of the faucet base?&nbsp;

Asked by: Jill M
Hi Jill M, Thank you for contacting Delta Faucet Company! I am sorry this information was not readily available, and I am happy to help you! Our Delta Faucet Cassidy&trade; Single Handle Pull-Down Kitchen Faucet With Touch2O&reg; And ShieldSpray&reg; Technologies In Lumicoat Chrome MODEL#: 9197T-PR-DST has a small hole designed to lock the spout body to the friction spacer. Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you. Please contact us back with any further questions. Best Regards, Nicole
Answered by: Customer Service
Date published: 2024-03-28

I do not need the entire faucet fixture I just need the spray head

Asked by: Thumper0346
Hi Thumper0346, Thank you for your question regarding our Delta Faucet 9197T-PR-DST. Please accept our sincere apology for the inconvenience you are experiencing. We will be happy to assist you in resolving this issue as quickly as possible. We have reached out to you directly by email to further assist you. Thank you for being a loyal Delta Faucet customer. Best Regards, Themar Digital Communications Specialist (800) 345-3358 customerservice@deltafaucet.com
Answered by: Customer Service
Date published: 2024-02-09

My faucet turns off a couple of seconds after being turned on by itself.

Asked by: Kristen
Hi Kristen, thank you for contacting Delta Faucet Company! We apologize for the inconvenience you are experiencing! Please ensure the wires are isolated away from any outlets, metal and anything that is electric and the battery box is 2 inches away from anything that is surrounding it. Please reach out to us directly for further assistance with this matter! https://www.deltafaucet.com/service-parts/contact-us We appreciate your inquiry. Please reach out directly if you have further questions! Best Regards, Kyra Digital Communications Specialist
Answered by: Customer Service
Date published: 2024-03-28

I have a Cassidy touch activated Delta faucet. I would like to order the conversion kit to hard wire the faucet. Please send me exactly what I need to order. Thank you. ''

Asked by: Aaryanne
Hi Aaryanne, Thanks so much for contacting Delta Faucet Company about 9197T-AR-PR-DST! I have included a link below to the A/C power supply EP102157. https://www.deltafaucet.com/parts/product/EP102157.html Please contact us directly if you have any questions or need additional assistance. Best Regards, Nicole Digital Communications Specialist
Answered by: Customer Service
Date published: 2024-03-14

The water pressure has become terrible. Any trouble shooting ideas? &nbsp;Only place in the house with bad pressure&nbsp;

Asked by: Scott
Hi Scott, Thank you for contacting us about the low flow issue you are having with your Delta Faucet Cassidy&trade; Single Handle Pull-Down Kitchen Faucet With Touch2O&reg; And ShieldSpray&reg; Technologies In Chrome MODEL#: 9197T-DST, Please accept our sincere apology for the inconvenience you are experiencing. Here is what we can do to resolve your issue for you. The low flow you are experiencing appears to be caused by debris within the faucet and solenoid assembly. We recommend doing a flush on your electronic components. I would like you to keep the handle in the center full-on position, then remove the wand. Hold the hose, so it does not fall back into the faucet, then point the hose into the sink. Next, I would like you to turn the faucet on by touch for 40 seconds. Then shut the faucet off by touch and back on for another 40 seconds. Then hold the handle and move it off and then back on without letting go for another 40 seconds. Once this has been done, please re-install the wand and check for leaking. Next, check the supply lines for debris: Turn the supply off to both the hot and cold-water lines. Once off, turn the handle on the faucet to the on position and leave it there to bleed the lines of any excess water. Next, disconnect the hot water supply line and place it inside a bucket. Once the line is securely positioned into the bucket, turn on the cold-water supply. Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you. Please contact us back with any further questions. Sincerely, Nicole
Answered by: Customer Service
Date published: 2024-03-28

Why is this product discontinued?

Asked by: Texasrunaway
Hi Texasrunaway, Thank you for your question about the Delta Faucet model 9197T-CZ-DST CASSIDY&trade; Single Handle Pull-Down Kitchen Faucet With Touch2O&reg; And ShieldSpray&reg; Technologies In Champagne Bronze. I am sorry this information was not readily available, and I am happy to help! This faucet model was replaced with model 9197T-CZ-PR-DST which features a Lumicoat finish. https://www.deltafaucet.com/kitchen/product/9197T-CZ-PR-DST.html Please contact us directly if you have any questions or need additional assistance. We appreciate your business and look forward to continuing to serve you! Best Regards, Bryan Digital Communications Specialist
Answered by: Customer Service
Date published: 2024-03-28

I have a 9197T faucet with very low flow. I assume it needs to have the filter cleaned, but I am not sure how to unscrew the spray head with out damaging the connector. It does not seem to want to turn.

Asked by: Melo one

Touch works &amp; base &amp; middle/handle section, not upper curved part. No blue or red light. Reconnect below &amp; change batteries didn't fix. 70887 REV A E140811B on my solenoid, looks different than replacement solenoid here. Please advise.

Asked by: Dawn Fradkin
Thank you for your question! Solenoids have been redesigned. For the 9197T-DST faucet in chrome, EP74855 is the current solenoid replacement. Best regards, Bryan
Answered by: Delta Faucet
Date published: 2024-03-28

What does lumicoat artic stainless finish mean? Is this similar to brushed nickel?

Asked by: linda123
Hello linda123, Thank you for your question! We apologize that the information you are searching for was not readily available and I am happy to assist you! We thank you for being a loyal Delta Faucet customer. The Delta Faucet model 9197T-AR-PR-DST Single Handle Pull-Down Kitchen Faucet With Touch2O&reg; And ShieldSpray&reg; Technologies Lumicoat Arctic Stainless Steel finish is a close match to brushed nickel but is closest to the color of a stainless steel sink. The Lumicoat finish easily wipes clean with just a soft, damp cloth: no cleaners or chemicals necessary, has an ultra-sleek surface that repels liquids, resisting water spots and staying cleaner longer, is guaranteed to resist mineral buildup and hard water stains, does not alter the look of the exiting finish, and does not affect Touch technology. Please contact us back directly via email with any further questions. Best Regards, Skyler
Answered by: Delta7
Date published: 2024-03-28

I have a Cassidy touch2go kitchen faucet. A professional plumber installed the faucet two months ago. Yesterday I noticed that when left in on position but not flowing (because we haven't touched it yet) it has a steady drip, but not when in off position.

Asked by: gomercer
Hello, Thank you for contacting us. I apologize about the issue you are experiencing but am happy to help you. I have reached out to you via email at this time to further assist. Best Regards, Tim
Answered by: Delta
Date published: 2024-03-28

Water barely flows through the faucet&nbsp;

Asked by: DocXav
Hello DocXav! Thank you for your question and we are happy to help! We recommend flushing the faucet to remove any build-up or debris in the supply lines. Below are instructions on how to do so: Flush From Under Deck Delta Faucet Company would prefer the faucet is flushed below the deck. This prevents improper re-installation of the wand or aerator. When the above deck techniques are insufficient, flushing below the deck is an easy alternative. 1. Place a large bucket or stock pot under the sink. 2. Disconnect the line from the valve to the spout. 3. Move the handle to the full on, mixed position. (1) 4. Point the valve end of the line into the bucket/pot. 5. Shut off the handle (1) after a few gallons. 6. Reconnect the spout line to the valve. This will prevent debris from being lodged in the hose and sprayer. With any further questions or concerns, please do not hesitate to reach out to us directly. Best Regards, Carrie
Answered by: Delta7
Date published: 2024-03-28

I have an 9197T-RB-DST in my kitchen. I'm having a problem with getting water pressure. Sometimes I will have full pressure and then it will go to a small stream of water. Do you have any suggestions? Is there a part that would need to be replace

Asked by: Maureen
Hi Maureen, Thanks so much for contacting Delta Faucet Company! It is possible that a flush could resolve this issue with your CASSIDY&reg; Pull-Down Kitchen Faucet With Touch2O&reg; And ShieldSpray&reg; Technologies MODEL#: 9197T-RB-DST. Keep the handle in the off position. Remove the clip that is attached to the braided hose on the bottom of the solenoid. After the hose is removed, place a bucket under the solenoid, and then open the handle. It's helpful to have someone control the handle while the other person is in the cabinet with the bucket. We would also advise flushing the hot and cold lines. 1. Please be sure to turn the water supply off before beginning this process. 2. Move the handle to the full mixed position. 3. Disconnect the faucet supply line from the hot side. 4. Position a bucket with the supply line connection inside the bucket. 5. Turn on the supply stop on the connected supply line side slowly, directing the water from the disconnected side into the bucket. 6. Reconnect the supply line. *Please use caution when flushing the hot water.* You'll want to repeat steps 1-6 for the cold side. Once you've done the flushing, you can turn the water supply back on to the faucet. Please reach out with further questions! Best Regards, Kelley Digital Communications Specialist
Answered by: Customer Service
Date published: 2024-04-24

Pull down assembly does not stay in the faucet while not in use. &nbsp;Appears something rusted and fell apart which causes the handle to fall away from the faucet

Asked by: JayScott
Hello, Please accept our sincere apology for the inconvenience you are experiencing. We have reached out to you via email to further assist at this time. Best Regards, Tim Digital Communications Specialist
Answered by: Customer Service
Date published: 2024-05-06

My water pressure is no longer strong coming out of the faucet. I believe something in the handle is worn out. I purchased the faucet in 2020. Is there any type of warranty or replacement parts for the faucet?

Asked by: Cory
Hi Cory, Thank you for your question regarding our Delta Faucet 9197T-PR-DST. Please accept our sincere apology for the inconvenience you are experiencing. We will be happy to assist you in resolving this issue as quickly as possible. We have reached out to you directly by email to further assist you. Thank you for being a loyal Delta Faucet customer. Best Regards, Themar Digital Communications Specialist (800) 345-3358 customerservice@deltafaucet.com
Answered by: Customer Service
Date published: 2024-02-08

How do I remove the solenoid from Cassidy 9197T-DST? Please do not email a response to a link for a page that doesn&rsquo;t exist.I want only manual, no touch (since it won&rsquo;t work)

Asked by: Carol55
Hello Carol55, Thank you for your question! I am happy to help you! The only way to make our Delta touch models manual is to remove the battery box from the solenoid while the water is running. There are a couple more ways we can advise to make them manual, If the faucet is a later generation, the solenoid assembly may be removed, and the wand hose connected directly to the valve outlet tube. Lastly, If the solenoid Generation 1 or 2, and operational enough, we can directly energize it open. These directions are in the M&amp;Is, using the battery pack to reverse the power to the solenoid momentarily. This is the least preferred method. Please contact us back for any further questions. Best Regards, Nicole
Answered by: Delta7
Date published: 2024-03-28

What is the matching beverage faucet shown in some of the pictures? Will it work with an RO system?

Asked by: pelverum
Hello Pelverum! Thank you for your question and we are happy to help. We apologize for this information not being readily available to you. The faucet in the photos is unfortunately discontinued. It is the Delta Traditional Beverage Faucet With Touch2O&reg; Technology In Venetian Bronze MODEL#: 1914T-RB. We recommend installing our faucets with your regular water supply. With any further questions or concerns, please do not hesitate to reach out to us directly. Thank you for being a loyal Delta Faucet customer. Best Regards, Carrie
Answered by: Delta7
Date published: 2024-03-28

We've had our faucet (9197T) installed for about 13 months now and the flow has dropped dramatically thru it, both cold and hot. I connected another faucet to check the water lines and the faucet worked fine. Aerator was also replaced &amp; no change

Asked by: John
Hello John, Thank you for your question. We are sorry to hear your faucet has low flow. We are happy to help! We would recommend checking the flow of the Delta 9197T-DST faucet with the spray head or solenoid removed to check if they are causing the issue. Next, flush the supply lines and valve. To flush the unit, turn the supply off to both the hot and cold-water lines. Once off, turn the handle on the faucet to the on position and leave it there to bleed the lines of any excess water. Next, disconnect the hot water supply line and place it inside of a bucket. Once the line is securely positioned into the bucket, turn on the cold-water supply. Since the handle was left in the on position, the water will flow up the cold supply line, through the faucet cartridge, and back down the hot water line into the bucket. Leave this flowing for at least 30 seconds. After flushing, reconnect the hot water line and repeat this process with the cold-water line to ensure all particles have been removed from both supplies. If the issue remains, replace the valve cartridge RP73000 for models produced after 1/1/2018. Please reach out directly if you have any questions or need additional assistance. Best regards, Bryan
Answered by: Delta Faucet
Date published: 2024-03-28

I have a Delta Cassidy single handle Sprayer Kitchen Faucet. How do I get the handle off to replace the cartridge?

Asked by: Thomas
Hello Thomas! Thank you for contacting us at Delta Faucet! I will be happy to help! Before replacing the cartridge please be sure to always turn the water off at the shut-off valves under the sink. To remove the handle on your Delta Faucet Cassidy pull-down faucet model 9197-AR-PR-DST you will pry off the round cap on top of the handle to reveal a set screw. You will use a 1/8&quot; Allen wrench to remove this screw. From there you can remove the contact spring, o-ring, and bonnet nut. Please see the following parts diagram in the link below. Please contact us directly if further assistance is needed at this time. https://media.deltafaucet.com/PartsDiagram/DPD-K-9197T-DST.pdf Best Regards, Tim
Answered by: Delta
Date published: 2024-03-28

Where can I buy a replacement head

Asked by: Tazmister
Hi Tazmister, Thank you for your question about the Delta Faucet model 9197T-DST Cassidy&trade; Single Handle Pull-Down Kitchen Faucet With Touch2O&reg; And ShieldSpray&reg; Technologies In Chrome. We will be happy to assist you as quickly as possible. A replacement spray head is available as part number RP72680 without ShieldSpray or as RP90839 for models with ShieldSpray. https://www.deltafaucet.com/parts/product/RP72680.html You can purchase Delta Faucet products at many local dealers and internet sites. If a dealer does not carry a specific item in stock, they should still be able to place an order for you. I recommend using the store locator on our Delta website. https://www.deltafaucet.com/where-to-buy Please contact us directly if you have any questions or need additional assistance. We appreciate your business and look forward to continuing to serve you! Best Regards, Bryan Digital Communications Specialist
Answered by: Customer Service
Date published: 2024-03-28

My Cassidy one-touch has worked well for 5 years. Now the one-touch does not work if the water is hot. It works fine if the water is cold. I have replaced the batteries with no success. Bought in 2016. Is it under warranty? How do I fix it?

Asked by: Wendy
Hi Wendy, Thank you for contacting Delta Faucet Company! Please accept our sincere apology for the inconvenience you are experiencing with your Cassidy&trade; Single Handle Pull-Down Kitchen Faucet With Touch2O&reg; And ShieldSpray&reg; Technologies In Chrome MODEL#: 9197T-DST. Here is what we can do to resolve your issue for you. The low flow you are experiencing appears to be caused by debris within the solenoid assembly. We recommend doing a flush on your electronic components. Please follow the below steps to resolve your drip: 1. Put the handle in the off position. 2. Remove the blue clip that is attached to the top of the solenoid assembly below the sink. 3. Pull the solenoid off of the faucet connection. Remove the debris screen in the top connection if able, and clear any debris with tweezers or a q-tip. 4. Set a bucket under the PEX supply line that is exposed. 5. Place the handle in the on position and allow it to run water for 2 full minutes. This will clear the supply line out of any debris. 6. Put the handle back into the off position. 7. Reconnect the solenoid to the faucet and clip it back into place. 8. Now remove the bottom clip from the solenoid where the hose connects and pull the hose off. 9. Turn the water back on for an additional 2 minutes to clear the solenoid assembly of any remaining debris. 10. Reconnect the hose and clip it into place again. Once that is finished, turn the water onto the faucet and run it for 15 seconds. Lastly, I would like you to keep the handle in the center full-on position, then remove the wand. Hold the hose, so it does not fall back into the faucet, then point the hose into the sink. Next, I would like you to turn the faucet on by touch for 40 seconds. Then shut the faucet off by touch and back on for another 40 seconds. Then hold the handle and move it off and then back on without letting go for another 40 seconds. Once this has been done, please re-install the wand and check the flow. Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you. Please contact us back with any further questions. Best Regards, Nicole
Answered by: Customer Service
Date published: 2024-03-28

What is the aerator part number for the screen aerator on 9197-rb-dst?

Asked by: JPZiller
Hello JPZiller, Thank you for your question about the Delta Faucet model 9197T-RB-DST Cassidy&trade; Single Handle Pull-Down Kitchen Faucet With Touch2O&reg; And ShieldSpray&reg; Technologies In Venetian Bronze. I apologize for any difficulty finding a replacement aerator. I know that can be frustrating. We are happy to help! The aerator part number is RP90248. https://www.deltafaucet.com/parts/product/RP90248.html A model without ShieldSpray technology would use an aerator RP70746. https://www.deltafaucet.com/parts/product/RP70746.html Please reach out at customerservice@deltafaucet.com or 1-800-345-DELTA if you have any questions or need additional assistance. Thank you for being a loyal Delta Faucet customer. Best regards, Bryan
Answered by: Customer Service
Date published: 2024-03-28

Hi. We have this faucet in our kitchen. We are replacing batteries very often. Can we use all the functions of the faucet without the batteries in place? Meaning,can it all be used with just electric plug? And if so where can I buy the plug? Don't have it

Asked by: cath
Hi cath, Thanks so much for contacting Delta Faucet Company! The 9197T-AR-DST does have an AC adapter option, EP102157. If the batteries are going dead too fast, there is probably some interference. Interference can be isolated for better operation with your touch faucet. Please contact us directly if you have any questions or need additional assistance. Best Regards, Nicole Digital Communications Specialist
Answered by: Customer Service
Date published: 2024-03-28

The area where the pull down docks has been falling apart, pieces of the dock have fallen out and are rusting. &nbsp;Do you have a repair kit for this area?

Asked by: Doboy65
Hi Doboy65, Thank you for your question about the Delta Faucet model 9197T-DST. Please accept our sincere apology for the inconvenience you are experiencing. We are happy to help! A magnet replacement kit is available as RP80977. https://www.deltafaucet.com/parts/product/RP80977.html Please reach out for further assistance or with any additional questions! Best Regards, Bryan Digital Communications Specialist
Answered by: Customer Service
Date published: 2024-08-05

Delta Model 9197T-AR-PR-DST. The flow rate of 1.8 gpm is horrible. what can be done about that?

Asked by: Terry
Hello Terry, Thank you for contacting us, I would be happy to help you. Identify which supply line is blocked by turning off a supply at the stop and observing flow when the handle is moved to the full mixed position. Then repeat for other side. Shut off both supplies. Move the handle to the full mixed position. Disconnect the faucet supply line from the reduced flow side. Position a bucket with the reduced flow side supply line connection inside the bucket. Turn on the supply stop on the connected supply line side slowly, directing the water from the disconnected side into the bucket. *Use caution if this is hot water you have turned on* Leave this flowing for at least 10 seconds. Reconnect the supply line following the installation instructions Please contact us back if you have any questions or need further assistance.&nbsp; Best Regards,&nbsp; Nicole
Answered by: Delta7
Date published: 2020-10-22

Has Delta made an aerator replacement for this model? &nbsp;Surely I don&rsquo;t have to replace a $125 head assembly for a 4 dollar part.

Asked by: RLayne
Hi RLayne, Thanks so much for contacting Delta Faucet Company! Unfortunately, the Cassidy&reg; Wand Assembly-ShieldSpray MODEL#: RP90839RB does not have a replaceable aerator assembly. If an aerator is needed, we recommend replacing the whole sprayer assembly. The sprayer assembly is part number RP72680RB or RP90839RB with ShieldSpray Technology Spray Setting. Please reach out with further questions! Best Regards, Kelley Digital Communications Specialist
Answered by: Customer Service
Date published: 2024-02-27
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