Rated 1 out of
5
by
Urv S from
Unreliable - worst purchase ever
We bought this in July 23 and installed/started using in Jan 24. We always struggled with getting the touch feature to work, but its gotten worse to the point that 2.5months in I get water in my kitchen maybe 1 time out of 7-8 times I try in a day!
We just go through a big ennovation and remodel and the last thing Iw anted was to have to deal with product issues when you invest in a supposedly high quality product. never buying Delta again. Will now see if my husband can figure out how to disable the electronic part and make it manual and will be sure to tell all our friends who are remodelling to stay away from Delta
Date published: 2024-03-27
Rated 5 out of
5
by
Angie from
Love it!
I love this faucet. I also have the regular size in my kitchen. I would totally Recommend both. I have had no issues whatsoever. The only small problem is when guest come over it’s fun watching them try to figure it out.
Date published: 2024-03-18
Rated 1 out of
5
by
Disappointing experience from
Why is your customer service to bad?
Subject: Disappointing Experience with [Kitchen Faucet Brand]
I recently purchased a this faucet and I must say it has been an incredibly frustrating experience. The faucet itself has – rusted, unreliable, and prone to leaks.
But the real nightmare began when I attempted to seek assistance from their customer service. It's as if they've adopted a strategy of actively avoiding customer inquiries. The response time was abysmal, and when I finally did get in touch, the representative seemed disinterested and unhelpful.
I regret investing my hard-earned money in a product that not only fails in functionality but also in providing basic customer support. Save yourself the trouble and look elsewhere for a reliable kitchen faucet.
Date published: 2024-01-19
Rated 1 out of
5
by
Disappointing experience from
Terrible customer service for this crappy product
Within 6 months the inside rusted causing the outside to rust as well. When called customer service they insinuated that I wasn’t keeping it clean. My old cheap faucet lasted longer than this. They refuse to uphold warranty for cheap material and a cheap product. It leaks, has rust and just appalling customer service what a shame.
Date published: 2024-01-19
Rated 1 out of
5
by
harrison from
DEFINITELY NOT WORTH THE MONEY
We purchased this faucet to complement updates to our kitchen. That was a mistake! Within 6 months of installation, the faucet no longer worked - no water sometimes and when there is water, the LED lights that indicate water temperature either don't work or don't indicate the correct temperature. Delta sent a replacement part because it's under warranty, but, of course, that leaves us with a second installation cost in less than a year. Time to look for another option before we spend more on a single faucet than on the entire kitchen update!
Date published: 2023-12-29
Rated 5 out of
5
by
CC from
Great replacement faucet
n place. Great pressure too! I went with the manual model since my plumber said 90% of his calls for faucets involve touch or wave features. The handle on this can be operated by your forearm ((like a surgeon) so I don’t even miss the touch mode.
Date published: 2023-12-16
Rated 1 out of
5
by
Mike from
Love the look, hate the quality
Just like recent reviewers, mine has lasted 2 years and 3 months. The magnet that holds it has rusted and fell to pieces and now the touch has stopped working. I have changed batteries and gone through the trouble shooting, it just decides when it wants to work and when it doesn't. Disappointed in the reliability especially for this price point. I would avoid this product.
Date published: 2023-11-30
Rated 2 out of
5
by
KathM from
Gorgeous and very quickly dysfunctional
Love the look of this! Installation was fairly straightforward and it functioned fine for the first little while. But within 3 months, the pull-down sprayer head would not retract properly into the main faucet - the inner ?tube? magnet? something was protruding from the main faucet approx 1/4 inch blocking the head from fitting in properly. No amount of pushing or anything would get it to budge, and it just gets grimy and unattractive. Then a few months later, the inside of the sprayer head has corroded entirely. Whole thing lasted exactly 2 years 3 months but these last few months have been terrible. Really disappointing as I love the look of it.
Date published: 2023-11-11
Rated 1 out of
5
by
Aaron from
Doesn’t stand test of time
Had for three years and the magnet rotted out and failed. Doesn’t hold faucet back in any more.
Date published: 2023-09-08
Rated 4 out of
5
by
patstnt from
I love this faucet
I have now owned this faucet about 3 years. I bought the AC Adapter to alleviate the need for changing batteries. It's beautiful! My only issue, which would not stop me from buying again, is that there is quite a long delay in the faucet going from hot/warm to cold water. Otherwise, I'm happy with this purchase.
Date published: 2023-08-03
Rated 1 out of
5
by
ejj72 from
Like the faucet, but battery usage is unacceptable
Installed about a 3 weeks ago. The included batteries lasted about 4 days. I figured it was old no-name batteries that were included. Went out and bought some 6 C-cell batteries, expecting that they might last a year, even though the manual says “up to three years.” Guess what? “Up to three weeks” is more like it. That they sell this without an adapter is criminal, particularly when you consider the cost of the product. Save your money!
Date published: 2023-06-05
Rated 5 out of
5
by
Gmur7 from
Perfect size
I had a faucet that was full size for the prep sink. This perfect size.
Date published: 2023-04-09
Rated 1 out of
5
by
JenF from
Breaks consistently
First off, I love the design and the functionality when the faucet works. Also Delta has replaced a piece free of charge for us, which we appreciated. Attached is how our spout looked last year. This year, the sink started dripping and the hot water will not run (if turned to hot) to try and repair, we will have to spend another $200 in hopes replacement parts will work. Just very disappointed that after spending so much on what we thought would be a good investment, turns into an aggravating, money sucker. Now considering purchasing a copycat, lesser-known brand at less cost than replacement piece.
Date published: 2023-02-12
Rated 5 out of
5
by
Anonymous from
Bar Faucet
This faucet looks perfect in my bar. It is very good quality.
Date published: 2023-01-03
Rated 5 out of
5
by
Dr b from
Perfect faucet.
Great faucet. The pull out works so well, and the magnet is genius. Super easy to install.
Date published: 2022-10-02
Rated 3 out of
5
by
Steve from
Nice but.....
Nice faucet but does not extend over the sink far enough. I would exchange it if I could.
Date published: 2022-09-28
Rated 5 out of
5
by
SoFlaGirl from
Used this faucet for a prep sink. It is the perfect height and looks great.
Beautiful and functional.
Date published: 2022-09-27
Rated 5 out of
5
by
Diane from
Perfect height
The faucet is a joy to use and it fits perfectly on our kitchen sink. Not too high and is sleek and modern looking. I love the magnetic return on the sprayer.
Date published: 2022-08-03
Rated 3 out of
5
by
AustinTxGal from
The touch is touchy and not high enough design
Nice looking but not high enough when washing large pans, they touch the faucet, and it turns off. Also, turns off sometimes when not touched which is an issue when the disposal is running.
Date published: 2022-06-19
Rated 1 out of
5
by
Notafan from
Deserves zero stars
Worked ok for 2.5 years, then stopped. Touch doesn’t work. But it won’t even function as a normal faucet without the touch. $800 piece of junk.
Date published: 2022-06-04
Rated 5 out of
5
by
Ann R from
Large faucet
I purchased this for a prep sink. I didn’t realize how large it was. It’s a bit large for a prep sink. It is better for a full sized sink.
Date published: 2022-03-13
Rated 5 out of
5
by
Sally from
Bar Faucet
Very nice faucet. Works well! The pull down hose slides easily. I installed it as a bar faucet. Excellent size for a bar. Not too large and has all the nice functions.
Date published: 2022-02-06
Rated 5 out of
5
by
Airbnb from
Beautiful!!!
We placed this in our Airbnb. Such a beautiful faucet and adds some class to our kitchen. Works as advertised and very handy when cooking.
Date published: 2022-01-16
Rated 5 out of
5
by
JennaT from
Perfect for a Prep Sink
Love this faucet for our prep sink in our kitchen. Highly recommend!
Date published: 2022-01-10
Rated 5 out of
5
by
JB from
Love this faucet
This faucet is not only great looking, it is very functional and practical. I purchased the Touch 2O which turns on the water without needing to use the handle. Super sleek, I recommend the kitchen version, which is larger, to my clients a lot. The matte black finish is very durable.
Date published: 2021-12-29
Rated 5 out of
5
by
gretala77 from
Beautiful Faucet
I love the look and convenience of this faucet. We get a lot of compliments!
Date published: 2021-12-04
Rated 5 out of
5
by
John from
More than convenient - especially now with covid.
I initially thought the little lady had gone mad with this crazy expensive idea. We now of 2 of these touch faucets, one for the kitchen sink and one slightly smaller on the island bar sink. We are thinking of a third if I ever get the laundry room reno done. You will get so used to the touch feature that when you walk into use you neighbour's sink you wonder why it doesn't work no matter how many times you tap it. The hose always docks firmly. In 5 years I have only changed the batteries twice.
Date published: 2021-08-24
Rated 4 out of
5
by
DIY noob from
Same great quality
Was disappointed because nowhere in the description it mentioned the height or the fact this was a smaller version of a normal kitchen faucet. I'm stuck with it now that my plumber installed it. Wanna buy it back at a discount?
Date published: 2021-08-16
Rated 1 out of
5
by
Steve1234 from
Great features, but.
I bout this faucet new from Amazon 5years ago for $450.
Since that time the following parts failed:
1. Solenoid assembly
2. Stem assembly
3. Magnet deteriorated
4. Tip broke
Invested additional $250 into replacement parts.
No more, complete junk.
Date published: 2021-08-12
Rated 3 out of
5
by
Rizz from
Rusting
MODEL#: 9159T-DST
We installed this Trinsic (matte black) faucet (MODEL#: 9159T-DST) in our kitchen remodel about ~ 3 years ago. No complaints about the touch feature which is awesome, however, ~ 1.5 years back, the gap between the faucet body and the faucet head started growing. The gap appears to be due to a lot of rust-looking crud. There are several other reviews and comments that mention this problem so this appears to be a design flaw for this model Honestly did not expect to have this kind of an issue with a faucet that was this expensive. Delta is there a solution to this?
Date published: 2021-07-25