Rated 1 out of
5
by
Fred123 from
Sprayer Head Rusts
The product, designed to control the flow of water is made with materials which rust... Seriously, after two years of use, the magnet which attaches the sprayer head to the main body is rusted to a point where it no longer sits flush. This is an expensive premium faucet, especially when you get the Touch2O version. It's just blatantly unacceptable.
Date published: 2025-02-25
Rated 1 out of
5
by
Sad man from
Great Service somewhere else
Purchased new Essa TOUCH 20 kitchen faucet and when opened there was an empty plastic bag that should have contained a part or parts. The bag had two numbers that appear to be some sort of part number. The Essa faucet had no packing information / parts list! I tried to "Chat" with Frank and he asked for picture after picture and then said he did not know what the bag was but he "thought" I got everything that should be included. I then called Delta's customer no service phone number and explained the empty parts bag in the faucet box and asked what was missing, The lady asked where I bought the faucet and when I told her she said I should call Amazon. I told her I would return it to Amazon and give Delta a zero review and she tried to backtrack THEY DO NOT PROVIDE ANY SERVICE and if you ever need help good luck to you!! They claim to provide great service, but it must be to mystery customers. I got none after buying a $300++ faucet. RUN TO KOHLER OR MOEN OR SOMEONE ELSE. I might add the packing in this box was pathetic and the parts were lose and rattling with many fine scratches on the faucet where it appears to have been beating on the box. Have honestly never seen packing of ANYTHING this poorly done, everything was simply laying on or in a cardboard mold, loose.
Date published: 2025-02-18
Rated 1 out of
5
by
Sad Man from
Great Service just not for you
Purchased new Essa TOUCH 20 kitchen faucet and when opened there was an empty plastic bag that should have contained a part or parts. The bag had two numbers that appear to be some sort of part number. The Essa faucet had no packing information / parts list! I tried to "Chat" with Frank and he asked for picture after picture and then said he did not know what the bag was but he "thought" I got everything that should be included. I then called Delta's customer no service phone number and explained the empty parts bag in the faucet box and asked what was missing, The lady asked where I bought the faucet and when I told her she said I should call Amazon. I told her I would return it to Amazon and give Delta a zero review and she tried to backtrack THEY DO NOT PROVIDE ANY SERVICE and if you ever need help good luck to you!! They claim to provide great service, but it must be to mystery customers. I got none after buying a $300++ faucet. RUN TO KOHLER OR MOEN OR SOMEONE ELSE. I might add the packing in this box was pathetic and the parts were lose and rattling with many fine scratches on the faucet where it appears to have been beating on the box. Have honestly never seen packing of ANYTHING this poorly done, everything was simply laying on or in a cardboard mold, loose.
Date published: 2025-02-18
Rated 1 out of
5
by
Holland from
This faucet ruining our wood floors!!
The cartridge in the faucet broke and started leaking. The plumber came and said the cartridge was a different design than the standard one that they keep on their truck.
We had to wait multiple day to order the new cartridge in. A few months later, it starts leaking again but this time during the night. It leaked so much that it ruined our hard wood floors in our kitchen.
Delta agreed to send us a new faucet with the original design cartridge which helps but we will need to replace our wood floors now thanks to this faucet!!! Do not order this!! Order one with original cartridge design!!
Date published: 2024-09-25
Rated 3 out of
5
by
KayK from
Good but not great
I was excited about this faucet but it really has been frustrating. It looks good, I love the temp color LED, and it look good, Unfortunately, the spray head only stays straight in the swingarm - means you can't point the head somewhere and have it stay there. The spray selection, stream or spray, doesn't reset to stream when off -- I can't tell you how many times I've sprayed all over by accident. But the kicker is, the ToucH20 turns itself off and on by itself when using -- it doesn't take a full touch to toggle, even a brush by without touching the faucet will turn it on/off. It's a pain. I tried to disconnect the clip from the shank, but the faucet doesn't work at all then. The installation manual states " see manual bypass of electronics" but there isn't a section...
Date published: 2024-07-28
Rated 1 out of
5
by
TNFurb from
Great when it works
We spent the extra money on this pricey faucet when we remodeled our kitchen 2 years ago. We have had a love hate relationship ever since. The touch feature has a mind of its own. When it works properly it is wonderfully handy. Especially when cooking and your hands are dirty. However, from the very beginning we have had issues of it not turning on. It will go for 2 or 3 days and work perfectly, then suddenly just stops and I have to completely disconnect everything and use the faucet without any of the touch technology connected. I wait a while and reconnect and it will run again. So when this first started happening I did some research and I added the ac plug rather than it running on batteries only. I replaced AA batteries and used the larger batteries. I ensured the battery pack is placed correctly on the bottom of the cabinet away from anything else. I’ve completed every single trouble shooting action DELTA has posted on the troubleshooting tips. And yet this problem persists. So I got on the website tonight to investigate replacing the solenoid only to find that it is $170 which is over half the price of a brand new faucet and only $30-$50 cheaper than other models of Delta touch faucets. I find this ridiculous for a two year old faucet. I cannot recommend this faucet or any Delta touch faucet given my experience.
Date published: 2024-04-02
Rated 5 out of
5
by
Braddz from
Touch faucet easy and solid performer
Great Touch faucet. easy to install and works "like it says on the tin"
Date published: 2024-02-06
Rated 1 out of
5
by
lady from
Awful!!!
This should never have been released. Ever try to control flow when the water goes off , or every time you pull or replace the sprayer head? How about that the magnetic assembly that is supposed to keep the sprayer in position totally disintegrates...It is extremely "touchy" - anything laid down near it causes to go on or off. If you just slightly touch the handle it will respond when you do n to want it to. Have been tortured with this for 3 years and am now going to replace it with something better and les expensive, perhaps a Grohe...
Date published: 2024-01-30
Rated 5 out of
5
by
Jenbob78 from
Touch technology too finicky!
We purchased and installed this faucet a little more than a year ago. While I was initially excited about the touch technology, it proved to be much too finicky. Running water turns off then will not start again. This week we finally disabled the battery. It’s great to have a faucet that now works very time I need it to. I would not advise spending the extra money for the touch technology.
Date published: 2023-06-28
Rated 1 out of
5
by
Mildred from
Rusted out magnetic docking
Nice looking, great touch feature, however, this faucet will rust out at the magnetic docking feature within a year. It will have to be replaced, so I don’t recommend this faucet. Delta needs to use a better part for the docking feature or remove that feature. I will buy other brands in the future instead.
Date published: 2023-06-16
Rated 3 out of
5
by
Merf from
Great faucet…with a major issue
Have had this faucet for 3 years and it works well. Looks great, functions well. However, the magnet that holds the pull down faucet began to rust several months ago and will no longer seat correctly. In addition, rust drips down from the magnet onto the faucet head. Very poorly designed. Why not coat it so it doesn’t rust? On top of that, they charge $44 to replace a magnet?? Ridiculous!
Date published: 2023-04-05
Rated 4 out of
5
by
Mike47 from
Love the touch feature
I installed this faucet yesterday and it looks and works great. There was one installation issue however. The HOT and COLD tubes are marked RED and Blue so I assumed red connects the hot water valve and blue to the cold. This was wrong and there is no verbiage in the manual that touches on these connections.
Date published: 2023-03-30
Rated 1 out of
5
by
Jim F from
Disappointing
I purchased this faucet in 2016 and for 6 years I gad multiple issues with "ghost" starts and stops, an un countable number of calls to tech support, multiple periods where it would not function at all and finally it quit working. I purchased as replacement in February 2023 with high hopes. I installed the new unit and to my total dis-belief the touch function on the faucet does not work at all. After 2 more calls to tech support, I an awaiting a replacement solenoid unit.. fingers crossed..
Date published: 2023-03-11
Rated 5 out of
5
by
Lisa65 from
Great Features!
I bought this in November and I love it. Sleek matte black finish, touch on/off is awesome when baking, cooking, cleaning etc...my faucet no longer gets messy with food from my fingers. Pull down sprayer is great, pull down and clicks back into holder with ease. LOVE that my faucet does not show fingerprints. Excellent product, highly recommend!!
Date published: 2023-01-02
Rated 5 out of
5
by
Jm 23 from
Love the no touch feature
Remodeled the Kitchen this faucet is great,
Date published: 2022-12-27
Rated 5 out of
5
by
Kitchen from
Beautiful design
I love this faucet. I had to install it because my boyfriend of 3 years left my son and I for Christmas but hey at least he bought me the faucet for my birthday! I had a little trouble getting the old one off but installation was pretty simple and I love the led feature. It's a very sleek and beautiful design.
Date published: 2022-12-26
Rated 5 out of
5
by
Brian66 from
Delta H2o Faucet (Touch)
It looked a little daunting to install at first, but the engineering that went into this truly made it a DIY. Much easier than the old one to put in and the old one was to take out. One minor concern is with the check valves used on this system. Much better quality than the last one installed - hope they last significantly longer than 7 years that the previous did.
(Not a Delta Product)
The functionality of this one is great - just need to get used to it. (Just hope my cat does not learn how to use it !)
Date published: 2022-11-16
Rated 4 out of
5
by
RJA80 from
Delta 9113T-DST
Finish and overall quality is very good; unfortunately this model is not available with 'splash guard'.
Date published: 2022-11-09
Rated 4 out of
5
by
Bren from
Great Looking
I like the look of the faucet and the features. The only con will be the touch feature. It works but sometimes I have to touch several times for it to turn on or off.
Date published: 2022-11-08
Rated 5 out of
5
by
Vncmg from
Clean elegant look
Faucet works perfectly. Once you learn how to use it you’ll want all your faucets to motional touch activated. Install was easy. I am using the battery, but purchased the AC cable for the electrical outlet to eliminate the battery. I am interested in seeing how long the battery will last before I connect it electronically.
Date published: 2022-11-03
Rated 5 out of
5
by
Susanaskye from
This faucet has made my life better, no joke.
I have wood countertops and I was so sick of water and yuk everywhere. This faucet is perfect. It works perfectly, it is simple enough so that I am not worried about some goofy malfunction, and looks sleek. Kitchen is cleaner and my stress level has reduced a notch. I highly recommend it.
Date published: 2022-10-29
Rated 5 out of
5
by
Revpreacher from
Superior Quality
This is the second one of these our family has. Our daughter and son in law installed one at their house. My wife loved it. So ordered online. My son in law and daughter came and install it at our house. Works great Very Pleased.
Date published: 2022-10-25
Rated 5 out of
5
by
AirbrushJay from
GREAT FAUCET!!!
I bought two faucets about a year ago and never had a chance to put them in both of our houses until recently. Also bought the voice module that works with Alexa and it is awesome! I only installed in one house because I need to put an outlet underneath the sink in the other house but that's no big deal. Going to also get Delta faucets for the bathrooms that are touchless.
Date published: 2022-10-17
Rated 2 out of
5
by
Brettpublic from
Good until it rusted
This was great for about a year, then noticed that there was rust on the hose. Couldn’t tell where it was from until the magnetic ring came out and had basically rotted and crumbled
Date published: 2022-10-03
Rated 5 out of
5
by
StandardSchnauzer20012 from
Disability? Try out this Delta faucet!
Love, love, love this TOUCH kitchen faucet! I am a power wheelchair rider. Stretching across the sink is a challenge. I needed a new kitchen faucet so looked at touch faucets but didn't like any of them. Bought a very fancy contemporary Delta non touch faucet which I liked a lot. But still had the problem of stretching across the sink. Gave that faucet away. Bought this less fancy TOUCH one with which I am deliriously in love. Function over style for me!
Date published: 2022-09-03
Rated 5 out of
5
by
Mickey from
Great kitchen faucet
This faucet replaced a 14 year old Delta faucet. Delta makes a great product.
Date published: 2022-08-18
Rated 4 out of
5
by
Etrigan from
Great features
Loving all the features (touch, spray options, magnetic head). One small issue with dripping occasionally after touch off.
Date published: 2022-08-12
Rated 5 out of
5
by
Mickey from
Great Product
Just replaced a kitchen Delta faucet that was started leaking after 14 years. It was a very easy installation with great instructions. Can't go wrong with Delta!
Date published: 2022-08-11
Rated 2 out of
5
by
AndrewR from
Disappointing Quality
I have this faucet for only 1 year, and now the sprayer does not seat properly into the curved main pipe as the plastic retainer piece deteriorated. Otherwise, I like the look and operation of the faucet. But this quality issue knocked my rating down from a 5 to a 2.
Date published: 2022-08-10
Rated 3 out of
5
by
Nellybeach from
Please help!
I have loved this faucet but all of a sudden it started working only on and off??
Date published: 2022-07-25