Rated 1 out of
5
by
Sad man from
Great Service somewhere else
Purchased new Essa TOUCH 20 kitchen faucet and when opened there was an empty plastic bag that should have contained a part or parts. The bag had two numbers that appear to be some sort of part number. The Essa faucet had no packing information / parts list! I tried to "Chat" with Frank and he asked for picture after picture and then said he did not know what the bag was but he "thought" I got everything that should be included. I then called Delta's customer no service phone number and explained the empty parts bag in the faucet box and asked what was missing, The lady asked where I bought the faucet and when I told her she said I should call Amazon. I told her I would return it to Amazon and give Delta a zero review and she tried to backtrack THEY DO NOT PROVIDE ANY SERVICE and if you ever need help good luck to you!! They claim to provide great service, but it must be to mystery customers. I got none after buying a $300++ faucet. RUN TO KOHLER OR MOEN OR SOMEONE ELSE. I might add the packing in this box was pathetic and the parts were lose and rattling with many fine scratches on the faucet where it appears to have been beating on the box. Have honestly never seen packing of ANYTHING this poorly done, everything was simply laying on or in a cardboard mold, loose.
Date published: 2025-02-18
Rated 1 out of
5
by
Sad Man from
Great Service just not for you
Purchased new Essa TOUCH 20 kitchen faucet and when opened there was an empty plastic bag that should have contained a part or parts. The bag had two numbers that appear to be some sort of part number. The Essa faucet had no packing information / parts list! I tried to "Chat" with Frank and he asked for picture after picture and then said he did not know what the bag was but he "thought" I got everything that should be included. I then called Delta's customer no service phone number and explained the empty parts bag in the faucet box and asked what was missing, The lady asked where I bought the faucet and when I told her she said I should call Amazon. I told her I would return it to Amazon and give Delta a zero review and she tried to backtrack THEY DO NOT PROVIDE ANY SERVICE and if you ever need help good luck to you!! They claim to provide great service, but it must be to mystery customers. I got none after buying a $300++ faucet. RUN TO KOHLER OR MOEN OR SOMEONE ELSE. I might add the packing in this box was pathetic and the parts were lose and rattling with many fine scratches on the faucet where it appears to have been beating on the box. Have honestly never seen packing of ANYTHING this poorly done, everything was simply laying on or in a cardboard mold, loose.
Date published: 2025-02-18
Rated 5 out of
5
by
Gail C from
Great technology for the kitchen
We had a problem with water splashing on the caulking between the backsplash and counter every time we used the handle on the old faucet to turn the water on and off. This touch tap absolutely fixed the problem. In addition, it is very nice when cooking and have messy hands to not have to touch the handle. Easily turn water on or off with the back of your hand. Great product, definitely would reccomend.
Date published: 2024-12-04
Rated 5 out of
5
by
TSmith from
Great addition to our remodeled kitchen
This faucet is beautiful! It fits my new kitchen perfectly and is aesthetically pleasing to the overall vibe. I love the touch off/on feature!
Date published: 2024-11-19
Rated 5 out of
5
by
Glenn from
Good but not fully functional
Convenient but the flow rate is 1.25 gpm when it should be 1.8 gpm. Had to replace faucet controller to improve from 1 gpm.
Date published: 2024-11-12
Rated 1 out of
5
by
Holland from
This faucet ruining our wood floors!!
The cartridge in the faucet broke and started leaking. The plumber came and said the cartridge was a different design than the standard one that they keep on their truck.
We had to wait multiple day to order the new cartridge in. A few months later, it starts leaking again but this time during the night. It leaked so much that it ruined our hard wood floors in our kitchen.
Delta agreed to send us a new faucet with the original design cartridge which helps but we will need to replace our wood floors now thanks to this faucet!!! Do not order this!! Order one with original cartridge design!!
Date published: 2024-09-25
Rated 5 out of
5
by
john from
faucet
Very nice quality product
Date published: 2024-08-21
Rated 3 out of
5
by
KayK from
Good but not great
I was excited about this faucet but it really has been frustrating. It looks good, I love the temp color LED, and it look good, Unfortunately, the spray head only stays straight in the swingarm - means you can't point the head somewhere and have it stay there. The spray selection, stream or spray, doesn't reset to stream when off -- I can't tell you how many times I've sprayed all over by accident. But the kicker is, the ToucH20 turns itself off and on by itself when using -- it doesn't take a full touch to toggle, even a brush by without touching the faucet will turn it on/off. It's a pain. I tried to disconnect the clip from the shank, but the faucet doesn't work at all then. The installation manual states " see manual bypass of electronics" but there isn't a section...
Date published: 2024-07-28
Rated 5 out of
5
by
Annie from
easy touch faucet
great touch faucet, nice spray, can turn on/off with touch anywhere on faucet,
Date published: 2024-07-27
Rated 5 out of
5
by
MB from
Delta touch
GREAT faucet, flow output good
Date published: 2024-05-07
Rated 5 out of
5
by
Jilly from
I love this faucet!
I love this faucet so much I’ve bought it twice! We moved a year ago and the new house had a dated, leaky faucet. So I ordered the same one we’d put I the last house. That’s how much I loved it. It’s sleek and timeless. Installation was a breeze. The touch is so convenient and the sensor that indicates water temp is an additional feature that I never knew I needed. Get the plug so you don’t need to worry about the batteries.
Date published: 2024-05-03
Rated 1 out of
5
by
TNFurb from
Great when it works
We spent the extra money on this pricey faucet when we remodeled our kitchen 2 years ago. We have had a love hate relationship ever since. The touch feature has a mind of its own. When it works properly it is wonderfully handy. Especially when cooking and your hands are dirty. However, from the very beginning we have had issues of it not turning on. It will go for 2 or 3 days and work perfectly, then suddenly just stops and I have to completely disconnect everything and use the faucet without any of the touch technology connected. I wait a while and reconnect and it will run again. So when this first started happening I did some research and I added the ac plug rather than it running on batteries only. I replaced AA batteries and used the larger batteries. I ensured the battery pack is placed correctly on the bottom of the cabinet away from anything else. I’ve completed every single trouble shooting action DELTA has posted on the troubleshooting tips. And yet this problem persists. So I got on the website tonight to investigate replacing the solenoid only to find that it is $170 which is over half the price of a brand new faucet and only $30-$50 cheaper than other models of Delta touch faucets. I find this ridiculous for a two year old faucet. I cannot recommend this faucet or any Delta touch faucet given my experience.
Date published: 2024-04-02
Rated 5 out of
5
by
Eric K from
Works well & looks good
Can’t speak to longevity yet, as I’ve had it just a few months, but I like it a lot. Got it to replace a similar looking unit, & it not only looks great, but the touch function is also a nice feature that always wows & prevents messes. Highly recommend.
Date published: 2024-03-04
Rated 1 out of
5
by
lady from
Awful!!!
This should never have been released. Ever try to control flow when the water goes off , or every time you pull or replace the sprayer head? How about that the magnetic assembly that is supposed to keep the sprayer in position totally disintegrates...It is extremely "touchy" - anything laid down near it causes to go on or off. If you just slightly touch the handle it will respond when you do n to want it to. Have been tortured with this for 3 years and am now going to replace it with something better and les expensive, perhaps a Grohe...
Date published: 2024-01-30
Rated 5 out of
5
by
Homeowner from
Touch faucet by Delta
Easy instructions to understand
Date published: 2024-01-30
Rated 5 out of
5
by
Homeowner from
Delta essa pullout faucet
Excellent faucet. Works very well.
Date published: 2023-12-28
Rated 5 out of
5
by
PC from
Delta faucet
Great faucet. Looks amazing with new sink
Date published: 2023-12-15
Rated 1 out of
5
by
Joel_CA from
Magnetic Docking system failed - cannot recommend
This faucet has been a game changer in our house. My 3 kids and my wife absolutely loved the touch to spray feature- up until the sprayer head no longer stayed in place. The magnetic docking system has failed and now the sprayer wand no longer stays parked against the faucet. It appears to have rusted out and looks absolutely terrible. What was once a conversation piece for my guests, is now something i try to hide.
Date published: 2023-12-05
Rated 5 out of
5
by
JJ from
Clean lines for my new kitchen.
Love the touch faucet. The clean design.
Date published: 2023-11-25
Rated 5 out of
5
by
VMC from
Good faucet for small bar sink
It was a little more costly than i expected but everything is. Seems to be a good faucet but it's Delta - they're really good on customer service and sending free parts for repairing but there's a lot of repairing to be done. Whole house has Delta and some Kohler and all the Deltas have had problems over the years.
Date published: 2023-08-20
Rated 5 out of
5
by
Jenbob78 from
Touch technology too finicky!
We purchased and installed this faucet a little more than a year ago. While I was initially excited about the touch technology, it proved to be much too finicky. Running water turns off then will not start again. This week we finally disabled the battery. It’s great to have a faucet that now works very time I need it to. I would not advise spending the extra money for the touch technology.
Date published: 2023-06-28
Rated 5 out of
5
by
Nick from
Great faucet
Works as advertised, looks beautiful!
Date published: 2023-06-20
Rated 1 out of
5
by
Mildred from
Cannot recommend, magnetic docking rusted out
I cannot recommend this faucet. It looks nice, but the magnetic docking feature has rusted out after only 1 year, and it is difficult to get the faucet head back inside the neck. Magnetic feature has dissipated. You can see the rusted part protruding out and little rust pieces everywhere. Delta should invest in better quality components and charge a tad more. What is the point of a kitchen faucet that lasts one year. I am hesitant to buy Delta products in the future.
Date published: 2023-06-16
Rated 5 out of
5
by
Carol from
Beautiful new age faycet
Beautiful and easy to use!
Date published: 2023-05-30
Rated 4 out of
5
by
JD from
Rusted out
Love the features. Installed in 6/28/2020. But….magnetic docking has completely rusted out forcing the purchase of a new now more expensive faucet.
Date published: 2023-05-16
Rated 3 out of
5
by
Merf from
Great faucet…with a major issue
Have had this faucet for 3 years and it works well. Looks great, functions well. However, the magnet that holds the pull down faucet began to rust several months ago and will no longer seat correctly. In addition, rust drips down from the magnet onto the faucet head. Very poorly designed. Why not coat it so it doesn’t rust? On top of that, they charge $44 to replace a magnet?? Ridiculous!
Date published: 2023-04-05
Rated 4 out of
5
by
Mike47 from
Love the touch feature
I installed this faucet yesterday and it looks and works great. There was one installation issue however. The HOT and COLD tubes are marked RED and Blue so I assumed red connects the hot water valve and blue to the cold. This was wrong and there is no verbiage in the manual that touches on these connections.
Date published: 2023-03-30
Rated 1 out of
5
by
Jim F from
Disappointing
I purchased this faucet in 2016 and for 6 years I gad multiple issues with "ghost" starts and stops, an un countable number of calls to tech support, multiple periods where it would not function at all and finally it quit working. I purchased as replacement in February 2023 with high hopes. I installed the new unit and to my total dis-belief the touch function on the faucet does not work at all. After 2 more calls to tech support, I an awaiting a replacement solenoid unit.. fingers crossed..
Date published: 2023-03-11
Rated 1 out of
5
by
Beau from
Frustrating
I just had the "touch" feature removed and am thrilled for this faucet to be running manually. The touch feature is capricious to say the least. You can never be sure when it is going to turn on or off. It has a mind of its own! Changing the batteries every few months added to my negative attitude towards this product. My plumber said the touch feature is a gimmick. I couldn't agree more.
Date published: 2023-03-08
Rated 5 out of
5
by
DB from
Love the touch faucet
I've only had the faucet a few weeks and I love it. It was pretty easy to install and is working great. 2 day shipping was right on time.
Date published: 2023-02-12